Shipping policy

We appreciate you shopping with PATRYCIABARBARA KRYJAK, a professional online retail store focusing on bags, luggage and daily bag accessories. We always adhere to standardized order processing and rigorous packaging standards, aiming to deliver all bag products to customers safely, completely and within a reasonable delivery cycle. Below is our official shipping policy applicable to all orders placed in our store.

1. Order Processing Time

All confirmed and fully paid orders will be sorted, inspected and packaged within 1 to 5 business days. Order processing work is suspended on weekends and official public holidays in Poland, which are not counted into the processing cycle.
During peak sales seasons or periods of surging order volume, the processing cycle may be appropriately prolonged to ensure product packaging quality and inspection accuracy. We will send timely email notifications to customers once any obvious shipping delay occurs.

2. Shipping Rates and Delivery Estimates

Shipping fees are calculated individually for each order based on the package’s weight, size and delivery destination. The final shipping cost will be clearly displayed and confirmed on the checkout page before payment completion.
Our standard shipping service requires an estimated 15 business days for delivery after package dispatch. All quoted delivery times are approximate and for reference only. Actual delivery progress may be affected by courier service delays, customs clearance procedures, adverse weather conditions, regional logistical limitations and statutory holidays.

3. Shipment Confirmation and Order Tracking

Once your order is dispatched and handed over to the logistics carrier, you will receive an automated confirmation email containing official shipment details and a unique tracking number for your package.
Tracking data will not be updated instantly after dispatch. The logistics system usually synchronizes and activates tracking information within 24 to 48 hours after the package leaves our warehouse, which is a normal logistics process.

4. Incorrect Address Disclaimer

Customers must fill in accurate, complete and valid shipping address and recipient information during the checkout process. Please double-check all details carefully to avoid delivery failures or package deviation.
PATRYCIABARBARA KRYJAK takes no responsibility for misdelivered, delayed or returned packages caused by incorrect or incomplete address information provided by customers. If the package is returned due to address errors, the customer shall bear all additional fees incurred by reshipping.

5. Lost or Damaged Packages

If your package is confirmed missing during transit, please submit a formal inquiry to our customer support team within 5 calendar days from the scheduled delivery date. Our team will initiate a full logistics investigation to follow up and resolve the issue.
If your bag products arrive with damage, deformation or broken packaging during delivery, please contact our support team within 24 hours upon receipt. You need to provide clear original photos of damaged items and complete packaging for verification. We will evaluate each case independently and offer targeted solutions promptly.

6. Product Care and Usage Notice

All bag and luggage products in our store are made of diverse materials with unique structural and material characteristics. Each product is equipped with exclusive care guidelines for daily use, storage and cleaning to maintain its appearance and durability.
We are not liable for any product damage, fading, wear and structural failure caused by improper daily use, non-standard cleaning methods, unauthorized modification or other human-induced misuse that violates product care specifications.

7. International Shipping and Customs Notice

For all cross-border international shipments, local customs authorities of the destination country may levy import duties, customs taxes and other administrative fees in accordance with local trade regulations and policies.
All customs-related charges and import fees are the sole responsibility of the order recipient. These additional costs are not included in product prices or basic shipping charges. We have no control over customs inspection standards, tax calculation rules and fee collection procedures of different countries.

8. Contact Information

If you have any questions, suggestions or doubts about our shipping policy, order delivery status and after-sales services, please feel free to contact our professional customer service team via the following official channels:
Trade Name: PATRYCIABARBARA KRYJAK
Phone Number: +48 797 030 636
Email: info@patryciabarbara.shop
Physical Address: Milionowa 102, Łódź, 92-334, Poland